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1. What are your shipping methods within Thailand?
For Thailand, we primarily use Kerry Express and Flash Express for fast, reliable, and tracked door-to-door delivery.

2. Do you ship to Myanmar?
Yes, we absolutely ship to Myanmar! We offer reliable and tracked shipping services to major cities like Yangon, Mandalay, and Naypyidaw.

4. How do you ship orders to Myanmar?
We partner with trusted cross-border logistics providers to ensure your order reaches you safely. Estimated shipping times and costs are calculated and will be communicated before charging any payments.

5. Do you offer worldwide international shipping?
Yes, we ship globally! Please proceed to checkout and enter your address to see available shipping options for your country and our customer service will help you with estimated cost calculations. For a preliminary quote, we are always happy to help!

8. What are the shipping costs for Thailand?
We often offer promotional free shipping for orders over a certain amount within Thailand. Standard rates apply for smaller orders and are shown at checkout.

9. What are the shipping costs to Myanmar?
Shipping costs to Myanmar are calculated based on the weight and volume of your order. The estimated cost will be advised before making the payment for your purchase.

10. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

11. What currency are your prices in?
All prices on our website are shown in Thai Baht (THB). For international orders, your bank will convert the amount to your local currency.

12. What payment methods do you accept for Thailand, Myanmar and international orders?

For your convenience, we offer several secure payment options for our international customers, including those in Myanmar.

·        Binance (Pay with USDT)

·        PayPal (Credit/Debit Cards)

·        International Bank Transfer

 

Please note: Cash on Delivery (COD) is currently available only for orders within Thailand.

We are constantly working to expand our payment methods to serve you better and will update this list as new options become available.

 

13. My product arrived damaged. What do I do?
Please contact us immediately at contact@montecarolhouse.com with your order number and photos of the damaged product and packaging. We will arrange a replacement or refund.

14. What is your return and exchange policy?
While we typically do not accept returns or refunds, your satisfaction matters to us. If your item arrives damaged, please see our Refund policy page for details.

15. Are the products authentic and high quality?
Absolutely. We pride ourselves on sourcing and offering only 100% authentic, high-quality products. We carefully vet all our items to ensure they meet our standards.

16. Can I cancel or change my order after it's placed?
Please contact us as soon as possible. We can only cancel or modify an order if it has not yet been processed for shipping. Our team will do its best to assist you.

17. Do you have a physical store I can visit?
Currently, Monte Carol House operates primarily as an online storefront to serve customers across Thailand, Myanmar, and globally. This allows us to keep our costs competitive.

18. How can I contact customer service?
You can reach our friendly customer service team via email at contact@montecarolhouse.com or through our social media channels on Facebook and Instagram. We typically respond within 24 hours.

19. Do you offer wholesale or bulk pricing?
Yes, we do! For inquiries about wholesale partnerships or large quantity orders, please email us directly at contact@montecarolhouse.com.